At Barker Shoes Store, where British craftsmanship meets timeless style, we ensure your shopping experience reflects the same precision as our handcrafted footwear. Below you’ll find detailed information about our shipping methods and straightforward returns process.

Shipping Information

Order Processing: All orders are carefully prepared within 1-2 business days.

Shipping Options:

  • Standard Shipping ($12.95) via DHL/FedEx: 10-15 business days delivery
  • Free Shipping (orders over $50) via EMS: 15-25 business days delivery

Note: We ship worldwide except to certain Asian regions and remote areas. Delivery times may vary during peak seasons.

Returns & Exchanges

We accept returns of unworn merchandise in original condition within 15 days of delivery. Please review our exceptions below.

Non-Returnable Items:
  • Opened shoe care products (hygiene reasons)
  • Made-to-order items from our Creative and Professional collections

Returns Process

  1. Initiate Return: Email [email protected] with your order number and return request (template provided below)
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and RMA number
  3. Package Securely: Include all original packaging and protective materials
  4. Ship Your Return: Send to:
    Barker Shoes Store Returns
    1697 Tully Street
    MAYSVILLE, US 26833
  5. Confirmation: We’ll notify you upon processing

Exchange Requests

For size/color exchanges (subject to availability):

  • Follow standard return process
  • Clearly specify replacement preferences
  • International exchanges may incur additional shipping charges

Refund Information

After we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Original shipping fees are non-refundable
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • PayPal refunds may take 3-5 additional days to appear in your account
Return Shipping: Customers are responsible for return shipping costs unless the item is faulty/incorrect. We recommend using tracked services.

Damaged or Incorrect Items

Please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

Return Request Template

Subject: Return Request - Order #[Your Order Number]

Dear Barker Shoes Store Customer Care,

I would like to request a return/exchange for my recent order #[Your Order Number].

Details:
- Item(s) for return: [Product Name & SKU if available]
- Reason for return: [Please specify]
- Preferred resolution: [Refund / Exchange for (specify size/color)]

I confirm the items are unworn, in original condition with all packaging.

Kind regards,
[Your Full Name]
[Your Contact Information]

Our customer care team remains at your disposal for any assistance. We appreciate your trust in our fine British footwear and are committed to your complete satisfaction.