FAQ

Our footwear represents British craftsmanship at its finest. Each pair is meticulously crafted using carefully selected leather hides and traditional shoemaking techniques. From our Professional collection to Creative designs, we blend heritage with contemporary style.

We recommend using quality shoe care products to maintain your footwear’s longevity. Our cedar wood chips included with every purchase help preserve freshness between wears. For specific care instructions based on leather type, please refer to the care guide included with your order.

Our Professional collection features timeless Oxfords, sophisticated Derbys, and elegant Monk Straps – all designed to complement business attire while providing exceptional comfort for all-day wear.

Simply proceed through checkout and you’ll have the option to create an account for faster future purchases and order tracking. We never store payment information for security reasons.

Due to our quick processing time (1-2 business days), we’re unable to modify orders once placed. You may return unworn items within 15 days of delivery if needed.

Yes, we accommodate corporate clients. Please contact our customer care team at [email protected] for special pricing and arrangements.

We offer two premium delivery services:

Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
Complimentary Shipping: Free for orders over $50 via EMS (15-25 business days)

Both options include our signature packaging with cedar wood chips and tracking.

Due to customs restrictions and unreliable delivery infrastructure in certain areas, we cannot guarantee the premium service standards we maintain elsewhere. We continually review our shipping network and hope to expand coverage in the future.

“Just as we carefully select every leather hide, we’ve meticulously designed our delivery options to ensure your Barker shoes arrive in perfect condition.”

Each pair undergoes final inspection before being wrapped in tissue, placed in our branded box with cedar wood chips, and sealed with our traditional Barker ribbon.

We offer a 15-day return policy from the delivery date. Items must be unworn, in original packaging with all protective soles intact. Please contact us at [email protected] to initiate returns.

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service for your protection.

Once we receive and inspect returned items, refunds are processed within 5 business days. The timing depends on your financial institution (typically 3-10 additional business days).

We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed with encryption and we never store credit card information.

International customers may be subject to customs duties and taxes depending on local regulations. These fees are the responsibility of the recipient and are not included in our pricing.

Absolutely. We use industry-standard SSL encryption and partner with PCI-compliant payment processors to ensure your transaction security. You may also choose PayPal for additional protection.